Shipping & Returns

Returns and Exchanges

We want to make it as easy as possible to return items for an exchange or refund. We do not require an RMA number or any type of pre-authorization.

New, unused instruments, must be returned in the original packaging; all other instruments must be returned in a processed sterilization pouch/wrapping to guarantee the safety of all concerned.

Please package the instruments securely in a box. The use of an envelope, padded or non-padded, to ship instruments is a violation of postal regulations.

You can mail or ship the package by any common carrier, however we recommend that a tracking number and insurance for the original value be secured and retained as we will not be held liable for packages and instruments that were lost or damaged while in transit to us. Unless an incorrect instrument was sent due to our mistake in pulling and packing a shipment, the postage cost to return items is the responsibility of the customer; we will not issue call-tags or return postage.

Returns:
Be sure to attach a copy of the original Invoice or Packing Slip (if available) with a brief note on your letterhead explaining the reason for the return. Full credit will be applied to merchandise returned up to 60 days from invoice date. Merchandise returned after 60 days, but less than 120 days will receive store credit less 15% restocking fee. Merchandise is not returnable for credit after 120 days from invoice date. Please note that any instruments that are custom made, modified, private labeled, custom etched or otherwise modified in a way that makes them unsuitable for restocking are not returnable for credit. Sterile products, which the packaging has been opened, or sterile products which are out of date, are not returnable. We reserve the right to inspect any returns prior to issuing any credit.

Exchanges:
Exchanges will be honored up to 60 days from the invoice date. After 60 days exchanges may be honored at our discretion. Please note that any instruments that are custom made, modified, private labeled, custom etched or otherwise modified in a way that makes them unsuitable for restocking are not returnable for credit. Sterile products, which the packaging has been opened, or sterile products which are out of date, are not returnable. We reserve the right to inspect any items prior to issuing an exchange. Attach a copy of the original Invoice or Packing Slip (if available) with a brief note on your letterhead explaining the reason for the exchange. If you have contacted our office to setup an exchange of instruments it is important that you note this on your letterhead; it will be assumed that any instruments returned to us without documentation are attempting to be returned for credit. We typically handle exchanges in one of two ways: Sending items prior to receiving your return or Sending items upon receiving your return.

Sending items prior to your return:
We will gladly send you the instruments you would like to exchange for prior to receiving your return. This ensures that your are not without instrumentation. Please contact us at (800) 523-2427 to specify the correct items. We will then send you the instruments with a new invoice for the items. Upon receiving your items for exchange, we will issue a credit memo against the original document. If the items being exchanged are equal in value, then the invoices will negate each other. Otherwise, the difference in cost and your account balance will be reflected on your next monthly statement.

Sending items upon receiving your return:
Notate on the documentation you include with your return package which items you would like to exchange for. Upon receiving your package we will issue a credit memo against the original document and send the correct items with an new invoice for them. If the items being exchanged are equal in value, then the invoices will negate each other. Otherwise, the difference in cost and your account balance will be reflected on your next monthly statement.
Mailing Address for Exchanges and Returns:
ATTN: Returns and Exchanges
Karl Schumacher
737 E Elizabeth Ave
Linden, NJ 07036


Repairs & Warranty Replacements

Our commitment to the dental industry is to supply instruments that are of the highest quality available. As such, all Karl Schumacher instruments are guaranteed to be of the highest standards of craftsmanship and free of material defects.

All instruments are guaranteed for one year against breakage, assuming proper use.
All Extraction Forceps are GUARANTEED FOR LIFE.

This guarantee does not apply to instruments that are mishandled, misused, improperly maintained, improperly sharpened or improperly sterilized. Please refer to our Documentation page for a complete discussion of proper handling and sharpening techniques. Instruments which have been repaired or re-sharpened by a source other than Karl Schumacher are void of this warranty. Merchandise will be repaired or replaced at our discretion.

Returning Instruments for Repair:

  • Please print and complete our Repair Order Form
  • Material can only be removed and reshaped; not added.
  • We DO NOT re-tip ANY instruments!
  • Instruments will be repaired ONLY if they will be functionally equivalent to a new instrument.
  • We will evaluate instruments for repair prior to evaluating them for a warranty replacement.
  • We will not be held liable if repairing another manufacturers instruments voids their warranty.
  • All instruments must be returned in a processed sterilization pouch/wrapping to guarantee the safety of all concerned. Please package the instruments securely in a box. The use of an envelope, padded or non-padded, to ship instruments is a violation of postal regulations.

    Mail or ship the package by any common carrier, however we recommend that a tracking number and insurance for the original value be secured and retained as we will not be held liable for packages and instruments that were lost or damaged while in transit to us. The postage cost to return items for repair is the responsibility of the customer; we will not issue call-tags or return postage for repairs.

    Upon receipt of your package we will inspect the instruments to determine, at our discretion, whether or not they are repairable. Please note that our instruments are marked with the date of manufacture, which will be referenced for any warranty eligibility. When you send instruments for us to repair you are agreeing to any and all repair costs unless you specifically request us to notify you prior to starting the repair. You can call (800) 523-2427 during normal business hours to request the approximate cost to repair an instrument.

    In order to return your instruments for repair, you must download and complete our Repair Order Form